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ANNUAL REPORT AND ACCOUNTS 2008

SUMMARY OF GROUP RESULTS

GROUP KEY PERFORMANCE INDICATORS – FINANCIAL

Chart: Statutory profit before tax Chart: Profit before tax Chart: Income and cost Chart: Economic profit Chart: Earnings per share Chart: Return on equity Chart: Total shareholder return Chart: Dividend

GROUP KEY PERFORMANCE INDICATORS – NON-FINANCIAL

Chart: Engagement index Chart: Net promoter score

Excluding volatility, a provision in respect of certain historic US dollar payments, a provision for the Financial Services Compensation Scheme levy, goodwill impairment; and, in 2007, results of discontinued businesses, profit on sale of businesses and the settlement of overdraft claims; and, in 2006, the pension scheme related credit.

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